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Shipping & Returns

At nuCaffeine, we are committed to providing a seamless shopping experience, including fast shipping and a customer-friendly return policy.

Shipping Policy

Domestic Shipping (USA)

  • Free Economy Shipping: We offer free economy shipping on all orders within the continental United States.
  • Free USPS Priority Mail Upgrade: Orders over $90 automatically receive a free upgrade to USPS Priority Mail (2-3 business days) for faster delivery.
  • Expedited Shipping: Need your order faster? Select UPS 2-Day Shipping at checkout for an additional $10.

Estimated Shipping Times by Location

We ship from West Chicago, Illinois, so shipping times vary based on your location:

  • Midwest: Fastest shipping! Orders typically arrive within 2-3 business days.
  • East Coast: Expect delivery in 3-5 business days.
  • South: Most orders arrive within 5 business days, but some areas may take up to 7 days.
  • West Coast: Orders can take up to 7 business days due to distance.

Once your order ships, you’ll receive a tracking number so you can monitor its status.

Domestic Shipping (Canada)

  • Standard Ground Shipping: All Canada orders ship from our Brampton, Ontario facility via ground shipping only. Shipping times may vary depending on your province and any customs processing delays.

Processing Times

We know you’re excited to get your nuCaffeine order, so we always try to take care of orders as soon as possible!

  • Orders are processed within 1-2 business days.
  • Orders placed before 12 PM CST are more likely to ship the same day.
  • Orders placed on weekends or holidays will be processed the next business day.

Once shipped, you’ll receive an email confirmation with tracking details.

Return Policy

We stand by the quality of our products and offer a 30-day money-back guarantee. If you're not 100% satisfied with your purchase:

1️⃣ Contact Us: Reach out within 30 days of purchase at support@sbhlabs.com with your order number and a brief explanation of the issue.
2️⃣ Resolution: We’ll issue a full refund or replacement, based on your preference.
3️⃣ No Returns Necessary: Due to safety regulations, we do not accept returns of opened or unopened bottles, as nuCaffeine is a drinkable product. However, we want you to be happy, so we’ll process your refund hassle-free!

Refund Processing

  • Refunds may take up to 7 business days to appear in your account.
  • Refunds are issued to the original form of payment.

For more details, please refer to our Satisfaction Guarantee.

Still have questions? Reach out to us at support@sbhlabs.com, and we’ll be happy to help!